Joe S
OAK GROVE, MO | 2017 Chevrolet 1500 SilveradoAugust 1, 2022
Dropped off my vehicle on the 13th of July. 15th authorized service to replace abs pump motor. Advised of part on back order, but special acquisition put in and that I could receive 0% interest financing for repairs if paid in first 3 months, then low interest if not. Called in when I hadn't heard anything by 19th. Parts said ordered and on it's way would call next day when had tracking number for ETA. Wednesday the 20th, advised sent USPS with no tracking number. Called on 26th for status update, Joe in parts said it was showing as there since Friday but couldn't find it. Finally found it 4 hours later, but didn't advise service it had been there since Friday the 22nd. Finally was able to pick up on the 28th, Jon advised 530 was fine, reaffirmed what we had discussed with financing and said super fast and no issue to get it done. When I got there, hateful guy advised it takes forever, had no real idea what he was doing and was just terrible. Spent 10 minutes trying to get a hold of Jon, when sunbit application took only a few minutes if person could have answered any questions competently. Turns out has to be paid in less than a month for 0% interest and 29% interest after that. The whole experience was absolutely awful, and has ruined my being a lifelong chevy customer. The fact the pump motor went bad within 43000 miles is ridiculous, then you add on lack of any competent service that takes 2.5 weeks to fix your vehicle is unacceptable.
Response from Van Cadillac
August 2, 2022John, I am going to be looking intor your concerns and will follow up with you by phone. In the meantime please don't hesitate to reach out to me via email kkloth@vtaig.com or phone at 816-777-5780. Sincerely, Kim Kloth Customer Relations Manager
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